Questions & Answers
Here are some of the most commonly asked questions we’ve received from our customers. If you don’t find the answer you’re looking for, please reach out and we will get back to you shortly.
How Do I Place an Order?
The ordering process is easy! Step one, fill out our contact form to let us know your requested order date and what you are looking for. We will confirm our availability and get back to you with a quote ASAP. If you prefer to start with a few quetions, you can send us an email or message us on social media! After confirming the order, your last task is to pay the deposit, and you are all set! You will receive a confirmation email after the deposit is paid, as well as when your order is ready for pickup or delivery. Note: Orders are not accepted without a paid deposit, and if we do not hear back within 48 hours of an inquiry or sent invoice, the requested date will be opened up to other clients.
How Far in Advance Should I Order?
We require a minimum of two weeks notice on all custom orders, however, orders are subject to availability and we are often fully booked well before that. We reccommend placing smaller orders 4-8 weeks in advance, and wedding/large event orders 4-12 months in advance. We are always happy to check availability for a rush order, but we can't guarantee, and a rush fee may apply.
Do You Accept Same Day Orders?
We are a custom bakery, so unfortunately, we do not typically have items available for same-day or next-day pickup. Mpst of our seasonal sales are pre-order only, but occssionally, we may have a few last-minute items available. The best ways to stay informed on easonal and flash sales are to subcribe to our emails or follow us on social media.
What is Your Payment Policy?
To secure your order, we require a non-refundable deposit of 50% to be paid within 48 hours of receiving your invoice. Orders are not considered accepted until the deposit is paid in full and after 48 hours, your order may be cancelled. Payment can be made online directly through the invoice via debit, credit, or pay in 4 with Afterpay. To use Afterpay, you must inform us when ordering, as Afterpay can not be applied to a split payment, so you will need to pay the full amount. We also accept cash or e-transfer. Cheques are not accepted at this time. The remaining balance is due 7 days prior to your scheduled pickup or delivery date and if payment is not received, your order will be cancelled and deposit forfeited. Orders placed less than two weeks in advance are considered rush orders and must be paid in full when placing the order.
Do You Deliver?
We do deliver - subject to availability - for a fee of $25 + $1/km. A full list of our services and prices can be found here. We highly reccommend investing in delivery for large orders, tiered cakes, and special events.
How Can I Keep My Order Fresh?
Best storage practices vary, which is why we include full transportation and storage instructions with every order - via email and attached to your box.
Do You Do Weddings?
We do! In fact, weddings are our FAVORITE. Contact us to get a quote and book a take-home tasting. You only have one wedding, let's make your cake dreams come true!
Do You Do Edible Printing?
Yes, we have an edible printer and are happy to include printing as a part of your design, as well as sell edible images separately when requested.
Do You Offer Gluten-Free, Vegan, or Nut-Free Items?
We take allergens seriously. We are not an allergen-free environment and can NOT guarantee with 100% certainty that there will not be any cross contamination. However, we are happy to accommodate special dietary requests - to be consumed at your own risk - and will take every extra measure possible to avoid contact with allergens, including storing ingredients in a separate storage area, sanitizing surfaces and equipment, and storing orders on the top shelf of the freezer or fridge.
What Kind of Cakes Can You Make?
Our policy is if you can dream it, we can cake it! We are always happy to collaborate with you to make your cake dreams come true. Take a look at our gallery for inspiration, and check out our Pricing and Services for informaiton on what we offer.